Refund policy

Return and Refund Policy for SAMFARS

Effective Date: August 31, 2026

Thank you for shopping with SAMFARS. If you are not entirely satisfied with your purchase, we are here to help.

1. Return Window

You have 30 calendar days from the date of delivery to request a return. We do not process returns or exchanges for requests made outside of this 30-day window.

2. Eligibility for Returns

To be eligible for a return, your item must meet the following conditions:

  • The item must be in new and unused condition.

  • It must be in the same condition that you received it.

  • It must be in the original packaging with all original tags and labels attached.

  • You must provide the receipt or proof of purchase.

3. Non-Returnable Items

Certain items cannot be returned. Please note that we do not accept returns for:

  • Items marked as "Final Sale".

  • Gift cards.

  • Opened personal care or hygiene items (unless defective upon arrival).

4. How to Initiate a Return

To start a return, please email our customer service team at samfars.official@gmail.com with your order number, proof of purchase, and the reason for the return.

We will respond within 1-2 business days with instructions on how and where to send your package. Returns sent back to us without first requesting a return authorization will not be accepted or processed.

5. Return Shipping Costs

  • Defective or Incorrect Items: If the return is due to our error (e.g., you received a wrong or defective item), we will cover the return shipping costs.

  • Customer Remorse/Standard Returns: For all other returns, the customer is responsible for paying all return shipping charges. We strongly recommend using a trackable shipping method, as we cannot guarantee receipt of your returned item.

6. Refund Process (Including Cash on Delivery)

Once we receive your item, we will inspect it and notify you regarding the status of your refund.

  • If your return is approved, we will initiate a refund.

  • Because we operate on a Cash on Delivery (COD) basis for the UAE and KSA, COD orders cannot be refunded in cash. Approved refunds for COD purchases will be issued either as store credit or via a direct bank transfer to the customer's account, depending on preference.

  • Please allow a few business days for the refund to be processed and for the credit to appear in your account.